Privacy policy

Privacy Policy
Last updated: April 20, 2025

IQHub.LK (“we”, “us”, or “our”) operates www.iqhub.lk (the “Site”) and the related services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit the Site, make a purchase, or otherwise interact with us. By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

1.1 Information You Provide Directly

  • Contact & Account Data: name, billing/shipping address, email, phone number, username, password, security questions.

  • Order Details: products purchased, payment confirmations, transaction dates.

  • Customer Support Communications: any information you share when contacting us (e.g., via email or chat).

1.2 Information We Collect Automatically

  • Usage Data: IP address, browser type/version, device identifiers, pages visited, referral URLs, and time/date stamps.

  • Cookies & Tracking: browser cookies, pixels, web beacons, SDKs, and similar technologies to enable Site functionality, remember preferences, and run analytics.

1.3 Information from Third Parties

  • Service Providers: payment processors (e.g., credit card details securely handled on their platforms), shipping partners, cloud and analytics vendors.

  • Marketing Partners: to tailor promotions and advertising based on your activity.

2. How We Use Your Information

  • Order Fulfillment & Account Management: process and ship your orders; maintain and secure your account.
  • Customer Service: respond to inquiries, manage exchanges, and provide support.
  • Communications: send transactional messages (order confirmations, shipping updates, policy changes) and, where permitted, marketing materials.
  • Site Improvement & Analytics: analyze usage trends, diagnose issues, and optimize content and layout.
  • Security & Fraud Prevention: detect and prevent unauthorized activity, enforce our Terms of Service, and protect your account.
  • Legal Compliance: comply with applicable laws, regulations, and court orders.

3. Cookies & Similar Technologies

We use cookies and tracking tools to:

  • Remember your preferences and login status.

  • Analyze Site performance and user behavior.

  • Deliver relevant advertising on our Site and third‑party platforms.

You can control or delete cookies via your browser settings; be aware this may impact Site functionality.

4. Disclosure of Your Information

We may share your personal information with:

  • Vendors & Service Providers (e.g., payment processors, shipping carriers, IT/analytics providers).

  • Affiliates within our corporate group.

  • Legal & Regulatory Authorities, when required by law or to protect our rights.

  • Successors in the event of a merger, acquisition, or asset sale.

We do not sell or rent your personal information to unaffiliated third parties for their direct marketing purposes without your consent.

5. Data Retention & Security

  • We retain your data only as long as necessary to fulfill the purposes outlined herein, comply with legal obligations, resolve disputes, and enforce agreements.

  • We implement industry‑standard technical and organizational measures to protect your data. However, no system is impenetrable; we cannot guarantee absolute security.

6. Children’s Privacy

While our toys are designed for children, our Site and Services are intended for use by parents and adult caregivers. We do not knowingly collect personal information directly from children under 16 years of age. All purchases must be made by an adult account holder.

  • Parental Purchases: We collect and process only the minimum personal data necessary to fulfill orders placed by parents or guardians (e.g., shipping address for toy deliveries).

  • No Direct Collection from Minors: We do not seek to gather names, contact details, or other identifiers from children.

  • If We Learn of Inadvertent Collection: If we become aware that a child under 16 has provided us with personal information without parental consent, we will promptly delete that data from our systems.

  • Requests for Deletion: Parents or guardians who believe their child’s information has been collected may contact us to have it removed.

7. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access the personal data we hold about you.

  • Correct inaccurate or incomplete information.

  • Delete your data, subject to legal exceptions.

  • Restrict or object to certain processing activities.

  • Opt‑out of marketing communications.

To exercise these rights, please email us at info@iqhub.lk or use the contact details below. We will respond in accordance with applicable laws.

8. International Data Transfers

Your information may be stored and processed in Sri Lanka or other countries. When transferring data outside your jurisdiction, we rely on recognized safeguards such as Standard Contractual Clauses or equivalent measures.

9. Third‑Party Links & Widgets

Our Site may contain links to third‑party sites or social media widgets. This Privacy Policy does not apply to those external services. We encourage you to review their privacy notices before interacting with them.

10. Updates to This Policy

We may modify this policy at any time. Changes will be effective upon posting the revised “Last updated” date. Please review periodically.

11. Contact Us

If you have questions, concerns, or wish to exercise your rights, contact us:

  • Email: info@iqhub.lk

  • Address: No. 301/2, Polhena, Kelaniya, 11600, Sri Lanka

  • Telephone: +94 71 877 88 97

Thank you for trusting IQHub.LK. We are committed to protecting your privacy and providing a safe shopping experience.